Privacy Policy

Privacy Policy (July 2018) We are Norac Foods UK Limited, trading as La Boulangère, Whaoo! and EPICA. We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect will be processed by us. Please read this privacy policy carefully to understand our views and practices and your rights regarding your personal data. Our site is available by visiting the following domains: www.www.noracfoodsuk.com, www.whaoo-uk.com, www.laboulangere-uk.com and www.epica-uk.com (our site).  By visiting our site your personal information will be processed as described in this policy. For the purpose of data protection legislation, the data controller is Norac Foods UK Limited registered in England and Wales under company number 09350279 and have our registered office at 144 Liverpool Road, London, N1 1LA. If you have any queries, complaints or requests please contact us please email bonjour@norac-foods.co.uk or telephone our customer service line on 0044 203 745 5159.

• What information do we collect from you?
• Why do we collect this information?
• How long do we keep hold of your information?
• Who might we share your information with?
• How is your data stored and kept secure?
• What are your rights?
• Changes to this Policy
• Cookies
• Contact Us

We will collect and process the following data about you:

• Information you give us. This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, email or otherwise. The information you give us may include your name, address, email address and phone number.
• Information we collect from your use of our site. With regard to each of your visits to our site we will automatically collect the following information:
• Technical information, such as the Internet protocol (IP) address used to connect your device to the Internet, whereabouts you connected to our service, your internet service provider (ISP), and what type of device you are using to access our service.
• Information we collect when you call us. If you call us we will automatically collect the following information:
• The phone number used to call us;
• Your name;
• Any other contact information you might wish to provide (i.e. email address); and
• The purpose of your call
• Providing us with your details online. This is information you may choose to provide us with eg. by email. It includes your name, telephone number, email address and subject of your enquiry. Please let us know if any of this information changes so we can keep our records up to date.

Why do we collect this information? We process your personal information for the following reasons:

• Pursuant to a contract in order to:
  • Process information at your request to take steps to enter into a contract;
  • Provide you with information on our products and services;
  • Maintain business and service continuity;
  • Send service communications so that you receive full and functional service and so we can perform our obligations to you. These may be sent by email. These will include notifications about changes to our service; and
  • Provide information on where to find our products
  • On the basis of your consent:
  • Where we rely on your consent for processing this will be brought to your attention when the information is collected from you;
  • We will only contact you with direct marketing communications if you consent to us doing so and you have the right to withdraw consent at any time. See the What are your rights?section below for more information.
  • In our legitimate interests of providing the best service and improving and growing our business, we will process information in order to:
  • Provide you with personalised service;
  • Improve our products and services;
  • Keep our site and systems safe and secure;
  • Understand our customer base and purchasing trends;
  • Defend against or exercise legal claims and investigate complaints; and
  • Understand the effectiveness of our marketing.

We will carry out analytics to improve our products and services as set out above. You have the right to object to processing carried out for our legitimate interests. See the What are your rights? section below for more information. To comply with legal requirements relating to:

• The provision of products and services;
• data protection;
• Health and safety;
• Anti-money laundering;
• Fraud investigations;
• Assisting law enforcement; and
• Any other legal obligations placed on us from time to time.

How long do we keep hold of your information? We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. Who might we share your information with? For the purposes set out in the ‘Why do we collect this information?’ section above, we will share your personal information with:

• The following categories of third parties, some of whom we appoint to provide services, including:
• Business partners, subsidiaries, suppliers and sub-contractors for the performance of any contract we enter into with you; and
• Hosting companies, IT support providers, online analytics and search engine providers that assist us in the improvement and optimisation of our site.
• Any member of our group, which means our subsidiaries.

Additionally, we will disclose your personal information to the relevant third party:

• In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
• If we are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, our regulator, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and prevention of money laundering and credit risk reduction.

How is your data stored and kept secure? At Norac Foods UK Limited, we take your safety and security very seriously and we are committed to protecting your personal and financial information. All information kept by us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We do not transfer your data outside the European Economic Area (“EEA”). If in future we do need to transfer your data outside the EEA, we will only do so if adequate protection measures are in place in compliance with data protection legislation. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. More information is available by contacting us. What are your rights? Where processing of your personal data is based on consent, you can withdraw that consent at any time. You have the following rights.  You can exercise these rights at any time by contacting us by email bonjour@norac-foods.co.uk or telephone our customer service line on 0044 203 745 5159. You have the right:

• To ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes;
• To ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing;
• To ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest.
• To request from us access to personal information held about you;
• To ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
• To ask for data to be erased provided that the personal data is no longer necessary for the purposes for which it was collected, you withdraw consent (if the legal basis for processing is consent), you exercise your right to object, set out below, and there are no overriding legitimate ground for processing, the data is unlawfully processed, the data needs to be erased to comply with a legal obligation or the data is children’s data and was collected in relation to an offer of information society services;
• To ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected, or you exercise your right To object (pending verification of whether there are legitimate grounds for processing);
• To ask for data portability if the processing is carried out by automated means and the legal basis for processing is consent or contract.

Should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know by contacting us using the contact details above. In the event that you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK, at any time.  The ICO’s contact details are available here: https://ico.org.uk/concerns/. Changes to our privacy policy This policy may be updated from time to time. Please check back frequently to see any updates or changes to our privacy policy. Cookies We use cookies and similar technology to distinguish you from other users of our site. This helps us to provide you with a good experience when you use our site and also allows us to improve our site. We use the following cookies for the following purposes:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Contact us Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Norac Foods UK Limited, 144 Liverpool Road, London N1 1LAorby email bonjour@norac-foods.co.uk or telephone our customer service line on 0044 203 745 5159. Norac Foods UK Limited – Website Terms of Use PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING ANY OF OUR SITE. These terms tell you the rules for using our website www.www.noracfoodsuk.com (our site). Click on the links below to go straight to more information on each area:

• Who we are and how to contact us
• By using our site you accept these terms
• There are other terms that may apply to you
• We may make changes to these terms or our site
• We may suspend or withdraw our site
• Our site is only for users in the UK
• You must keep your account details safe
• How you may use material on our site
• Do not rely on information on our site
• We are not responsible for website we link to
• When we are responsible for loss or damage suffered by you
• How we may use your personal data
• We are not responsible for viruses and you must not introduce them
• User generated content is not owned by us
• Rules about linking to our site
• Which country’s laws apply to any disputes?
• Our trademarks are registered